Voice Logging

Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. Voice logging or telephone recording, is the practice of regularly recording audio, usually in a business situation. Most commonly telephone lines or business radio channels are recorded. This allows businesses to keep records, improve customer service, increase security, and decrease errors. Although Voice logging is synonymous with telephone recording, or phone recording, it includes also recording the radio and VoIP conversations. In a call center environment it is often called "agent monitoring" or "call logging" The word "logging" comes from the log of calls or audio files that is generated as each recording is made.The original voice logging system was a large analog tape recorder, developed by Magnasync in 1950. In 1953 Magnasync Corporation sold 300 voice loggers to the U.S. Air Force. In the 1980s the first digital voice logging systems were developed and shrank to the size of a large PC. The original computerized systems were designed and manufactured by Eventide, Eyretel and Dictaphone. In 1996 Mercom Systems, which was purchased by Verint in July 2006, introduced Audiolog the first Windows-based voice logging system.... Mehr