A number of researchers have argued that leadership is the cause of everything. Great leaders, according to experts drive organizational vision, mission, and growth. This quantitative, descriptive, correlational study offers research-based insights into the links between transformational, transactional and passive-avoidant leadership styles and service quality. Using data from Ghana, participants completed Multifactor Leadership Questionnaire (MLQ) and SERVQUAL Instrument. The MLQ assessed the perceptions... Mehr