Section 1 Key Concepts, Tools and Techniques.- Introduction.-Chapter 1 Lean Principles for Healthcare.-Chapter 2 Artificial Neural Network Excellence to Facilitate Lean Thinking Adoption in Healthcare Contexts.-Chapter 3 The Suitability of Artificial Neural Networks in Service Quality Control and Forecasting.-Chapter 4 The Application of Lean in the Healthcare Sector: Theory and Practical Examples.-Chapter 5 Business Value of IT in Health Care.- Chapter 6 Initiatives of Service Orientated Architecture... Mehr