Part 1: Customization and Personalization via Smart Products and Smart Services.- Chapter 1: User-centered Service Innovation for Commercial Vehicles: Plugging in the Handyman market.- Chapter 2: Design for Mass Individualisation: Introducing Networked Innovation Approach.- Chapter 3: An Exploratory Study of User Interaction with Smart Products for Customization in the Usage Stage.- Chapter 4: Datamodels for PSS development and configuration: existing approaches and future research.- Chapter 5: Demand... Mehr