
Contents: Introduction 1. Let's get started! Names and News: Working world 2. Introduction (I) 3. Star power 4. Introduction (II) 5. Selling like hot cakes Business Skills: Ken Taylor on saying no 6. Introduction 7. Exercise: key vocabulary 8. Example: three techniques 9. Exercise: no to a request 10. Exercise: no in a meeting Intercultural Communication: Robert Gibson on critical incidents 11. Introduction: 12. Interview: critical incidents False Friends 13. Exercise: translation Office Talk 14.... Mehr
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